Customer Service Administrator

Customer Service Administrator

Salary:

$70000 - 85000 / Year

Contract Type:

Permanent

Location:

Sydney - NSW 

Industry:

Business Support

Reference:

38778RR

Contact Name:

Rebecca Rollison

Contact Email:

rrollison@designandbuild.com.au

Date Published:

06-Feb-2025

About the Role

This is a leading project home builder with over 500 project homes across New South Wales. 

This role will play an integral part in the business, providing impeccable customer service to all new and existing clients.
You will act as first point of contact for potential clients, and provide advice across their building queries, directing them through to the relevant sales people - essentially playing a huge part in influencing them to build their dream home!

You will also manage your own portfolio of clients to hold their hand through the building process of their new dream home, seeing you working across; 

  • Managing customer relations and communications in relation to progress and delivery of the home building agreement 
  • Managing both internal and external stakeholder inquiries 
  • Completion of pre-planning inspection forms
  • Completing building permits and submission
  • Communication with developers and local councils
  • Negotiate and manage any approval application questions
  • Maintain the database and record all progress on applications
  • Plan and partake in consultative meetings, walking through final construction contracts and plans 
About You
  • 2+ years MINIMUM experience within the residential construction sector in a similar role is preferred
  • Onsite Companion OR ClickHomes experience is highly regarded
  • The ability to multi-task and prioritise a changing workload
  • Strong IT skills including MS Office suite and the ability to grasp new systems with ease
  • Strong English skills both written & verbal
Remuneration & Benefits

The successful candidate will receive a remuneration package up to $85k + super 

This is a full time, 5 days p/w office based role. 

Well established company, fabulous office culture, and career development opportunities. 

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison on nswcorporate@designandbuild.com.au or click apply. Your application will be treated as strictly confidential.

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