Customer Success Lead | Construction

Client Success Manager
  
Design & Build Recruitment is seeking a Client Success Lead  to join a leading workplace design and fit-out company. This role is pivotal in ensuring ongoing client satisfaction and operational excellence post-project completion. You will play a key role in managing client relationships, site operations, and demand generation for modifications and upgrades throughout the lease lifecycle.

The ideal candidate will come from a customer service background within the construction industry. This role could also suit a Junior Project Manager or someone with a construction background.

Key Responsibilities:
  

• Ensure seamless onboarding for new clients and key stakeholders, providing training on how to maximise their space.
• Act as the main point of contact for client issues, defect rectifications, and space modifications, while fostering long-term relationships.
• Manage work orders, coordinate trades, conduct site inspections, and oversee minor repairs, warranty issues, and space modifications (up to $150K).
• Identify and create opportunities for profitable modifications and additional fit-outs, working closely with sales and project teams.

• Strong experience in client success, workplace services, facilities management, or project coordination.
• Great customer service and sales skills.
• Strong problem-solving ability and proactive approach to client needs.
• Experience in managing minor site works, coordinating trades, and overseeing space modifications.
• Knowledge of workplace safety and compliance regulations.

• Work with a market leader in workplace design & fit-outs.
• Market leading and innovative team.
• Annual bonus scheme.
• Competitive salary package with career progression opportunities.
• Central office location, close to all public transport.
• Supported by a national team.