About the Role:
Our client is a multinational business that prides itself on delivering high-quality products
and outstanding service to its customers. With a strong presence in the Australian market, they are looking for a customer-focused and solutions-driven professional
to enhance their customer service operations.
Due to recent expansion, there's an opportunity for a Senior Customer Experience Specialist
to join the team. You will play a key role in mentoring the team, refining processes, and ensuring a seamless customer journey. Acting as the first point of escalation, you will be the hinge pin of the team, ensuring service excellence and continuous improvement.
Key Responsibilities:
- Drive exceptional customer experiences through expert service delivery and continuous improvement initiatives.
- Serve as a first point of escalation for complex customer interactions, providing solutions and support.
- Act as the voice of the customer, developing success plans that outline key success factors, metrics, and solutions.
- Mentor customer service specialists, enhancing both technical knowledge and soft skills.
- Collaborate with Marketing & HR to deliver training on products, processes, and systems.
- Hybrid working model – 3 days in the office, 2 days from home after probation.
- Attractive salary package based on experience circa $75,000 + Super.
- Work with a supportive and collaborative team in a dynamic and growing business.
- Be part of a company that values innovation, customer focus, and teamwork.
- A fantastic office location in Hawthorn, with an upcoming move to a larger site in the South East area to support business expansion.
- Opportunity to contribute to a business that is modernising its operations and implementing new technology.
Who We’re Looking For
You are an experienced customer service professional with a passion for delivering solutions and improving processes. You thrive in a fast-paced, B2B environment and enjoy working with stakeholders across the business. A background in building materials, supply chain, or manufacturing would be a bonus, but we welcome candidates with strong problem-solving and leadership skills from other industries.
This is a great opportunity to step into a role where you can truly make an impact while growing your career within a global business.
Interested? Let’s Chat! We’d love to hear from you!
For any questions relating to this role or other opportunities with D&B and our clients please contact Denise Kostoulias on (03) 8535 3100 or click apply. Your application will be treated as strictly confidential.
Thanks for your consideration.
#LI-DK1
